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PROGRAM OPERASI PENGHANTARAN
SIJIL KEMAHIRAN MALAYSIA
FB-011-2:2013 OPERASI PENGHANTARAN
- Check cargo arrival status
- Carry out shipment inbound charges/terms document preparation
- Prepare customs import declaration
- Determine import packing & transportation mode
- Carry out transfer/release cargo from airline/liner
- Carry out import cargo/goods inspection
- Complete customs declaration process
- Carry out cargo information sourcing
- Prepare customs export declaration
- Prepare draft bill of lading/airwaybill/shipping instruction
- Determine export packing & transportation mode
- Carry out cargo space booking
- Carry out cargo labelling
- Inspect export prohibitions consignments
- Submit cargo to airline/liner
- Notify overseas customer/agent
- Carry out billing
- Generate shipment job file
- Acquire customer information and data
- Utilise database system application
- Carry out customer record compilation
- Distribute forwarding information
- Obtain forwarding data administration activity approval from supervisor
- Update forwarding data administration activity report
- Determine forwarding customs documentation requirements
- Carry out cargo legal inspection
- Carry out release of cargo approval submission
- Carry out cargo clearance
- Make duty payment
SIJIL KEMAHIRAN MALAYSIA
FB-011-3:2013 OPERASI PENGHANTARAN
- Identify type of transportation information
- Carry out forwarding transportation preparation
- Coordinate forwarding transportation movements
- Update transportation movement record
- Carry out shipping status notification
- Carry out transportation routing notification
- Handle customer grievances/complaints
- Handle cargo damage/loss
- Update customer service and relations activity report
- Prepare forwarding compliance information and documentation
- Confirm required documents according to checklist and requirements
- Complete compliance approval documents
- Produce forwarding operation work schedule
- Prepare section budget
- Check work progress status
- Produce work progress report
- Identify forwarding operation subordinate administration activity requirements
- Arrange forwarding operation subordinate administration activities
- Prepare subordinate work schedule
- Monitor subordinate work performance
- Conduct briefing session
- Coordinate subordinate welfare programme
- Evaluate subordinate administrative performance
- Update subordinate administration activity report
DIPLOMA KEMAHIRAN MALAYSIA
FB-011-4:2013 OPERASI PENGHANTARAN
- Plan manpower requirements
- Evaluate staff performance
- Manage staff development programmes
- Evaluate operations staff performance after development programme
- Identify operational and potential business opportunity requirements
- Analyse transportation and equipment requirements
- Analyse warehouse requirements
- Analyse skilled manpower requirements
- Manage operational resources
- Plan forwarding operations
- Monitor operation work/activities
- Inform customer on operation activities
- Follow up on delivery/collection arrangement
- Monitor billing to customer
- Confirm forwarding customer needs
- Computer forwarding charges
- propose quotation to customer
- Promote existing forwarding service
- Receive customer complaints
- Manage customer complaints
- Provide E-tracking system requirements
- Perform operational tracking system
- Monitor E-tracking system application
- Identify cargo space requirements
- Determine packing requirements
- Manage cargo packing activities
- Manage warehousing activities
Daftar segera untuk memperoleh Sijil dan Diploma Kemahiran Malaysia
- Identify type of transportation information
- Carry out forwarding transportation preparation
- Coordinate forwarding transportation movements
- Update transportation movement record
- Carry out shipping status notification
- Carry out transportation routing notification
- Handle customer grievances/complaints
- Handle cargo damage/loss
- Update customer service and relations activity report
- Prepare forwarding compliance information and documentation
- Confirm required documents according to checklist and requirements
- Complete compliance approval documents
- Produce forwarding operation work schedule
- Prepare section budget
- Check work progress status
- Produce work progress report
- Identify forwarding operation subordinate administration activity requirements
- Arrange forwarding operation subordinate administration activities
- Prepare subordinate work schedule
- Monitor subordinate work performance
- Conduct briefing session
- Coordinate subordinate welfare programme
- Evaluate subordinate administrative performance
- Update subordinate administration activity report
- Identify type of transportation information
- Carry out forwarding transportation preparation
- Coordinate forwarding transportation movements
- Update transportation movement record
- Carry out shipping status notification
- Carry out transportation routing notification
- Handle customer grievances/complaints
- Handle cargo damage/loss
- Update customer service and relations activity report
- Prepare forwarding compliance information and documentation
- Confirm required documents according to checklist and requirements
- Complete compliance approval documents
- Produce forwarding operation work schedule
- Prepare section budget
- Check work progress status
- Produce work progress report
- Identify forwarding operation subordinate administration activity requirements
- Arrange forwarding operation subordinate administration activities
- Prepare subordinate work schedule
- Monitor subordinate work performance
- Conduct briefing session
- Coordinate subordinate welfare programme
- Evaluate subordinate administrative performance
- Update subordinate administration activity report